I. INTRODUCTION
Nexus Pharmaceuticals Limited (“Nexus Pharma”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, process, and safeguard your personal information when you use our website, services, products, or digital platforms.
We implement appropriate technical and organizational security measures to protect your Personal Information and Sensitive Personal Data or Information (“SPDI”) in accordance with applicable laws, regulations, and industry best practices.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
II. DEFINITIONS
For the purposes of this Privacy Policy:
- “Personal Data” means any information relating to an identified or identifiable individual.
- “Sensitive Personal Data or Information (SPDI)” includes passwords, financial information, health records, biometric information, and other sensitive data protected under applicable laws.
- “Processing” means collection, storage, use, transfer, disclosure, or deletion of personal data.
- “Provider of Information” means any individual who submits personal data to Nexus Pharmaceuticals Limited.
III. SCOPE AND APPLICABILITY
This Privacy Policy applies to all personal information collected through:
- Our website and digital platforms
- Online forms and registrations
- Email, phone, and customer support communications
- Business partnerships and professional interactions
- Marketing campaigns and events
By using our services or submitting your information, you agree to the collection and processing practices outlined in this Policy.
IV. INFORMATION WE COLLECT
A. Sensitive Personal Data or Information (SPDI)
We may collect:
- Passwords
- Payment or banking details
- Health-related information
- Medical records and history
- Biometric information (where applicable)
B. Personal Information
We may collect:
- Full name
- Email address
- Phone number
- Residential or business address
- Date of birth
- Gender
- Professional details and qualifications
- IP address and browser/device information
- Usage and interaction data from our website
- Marketing and communication preferences
C. Healthcare Professional Information
For healthcare professionals, we may additionally collect:
- Professional registration details
- Specialty and workplace information
- Professional experience and publications
- Event participation information
V. HOW WE COLLECT INFORMATION
We collect information through:
- Forms filled out on our website
- Newsletter subscriptions
- Customer support interactions
- Cookies and analytics technologies
- Business meetings, conferences, and professional events
- Third-party service providers and publicly available sources
VI. PURPOSES OF INFORMATION COLLECTION
We collect and process personal data for legitimate business purposes, including:
- Providing products and services
- Responding to inquiries and support requests
- Processing orders or applications
- Improving website functionality and user experience
- Managing customer relationships
- Sending important updates, marketing, and promotional communications
- Conducting research and analytics
- Complying with legal, regulatory, and pharmaceutical obligations
- Detecting and preventing fraud or security incidents
We only collect the minimum amount of information necessary for these purposes.
VII. LEGAL BASIS FOR PROCESSING
We process personal data based on:
- Your consent
- Contractual necessity
- Legal obligations
- Protection of vital interests
- Legitimate business interests
You may withdraw your consent at any time where processing is based on consent.
VIII. CONSENT
Consent may be obtained through:
- Accepting terms online
- Clicking “I Agree”
- Submitting forms
- Written or verbal confirmation where applicable
You may withdraw consent at any time by contacting us.
IX. CHILDREN’S PRIVACY
Nexus Pharmaceuticals Limited does not knowingly collect personal information from children under the age of 13 without verified parental consent.
If we become aware that a child has provided personal information without parental authorization, we will take appropriate steps to delete such data.
X. INFORMATION SECURITY
We maintain appropriate security measures including:
- Encryption of sensitive information
- Access controls and authentication
- Regular security monitoring
- Secure servers and firewalls
- Employee confidentiality obligations
- Periodic security assessments and audits
Although we strive to protect your information, no internet-based platform can guarantee complete security.
XI. INFORMATION SHARING AND DISCLOSURE
We do not sell personal information.
We may share information with:
- Authorized service providers and vendors
- Regulatory authorities and government agencies
- Business partners under confidentiality obligations
- Legal authorities when required by law
- Successors in case of merger, acquisition, or restructuring
All third parties are required to maintain appropriate data protection standards.
XII. INTERNATIONAL DATA TRANSFERS
Your information may be stored or processed in countries outside your jurisdiction where we or our service providers operate.
Whenever international transfers occur, we ensure appropriate safeguards are implemented to protect your personal data.
XIII. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Improve website performance
- Analyze visitor behavior
- Remember user preferences
- Deliver relevant content and advertisements
You may disable cookies through your browser settings; however, certain website functions may become unavailable.
XIV. TARGETED MARKETING
We may use general browsing and interaction data to deliver relevant marketing communications and advertisements.
We do not use Sensitive Personal Data for targeted advertising purposes.
You may opt out of marketing communications at any time using the unsubscribe option or by contacting us directly.
XV. YOUR RIGHTS
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate data
- Withdraw consent
- Request deletion of data
- Restrict or object to processing
- Request data portability
- Opt out of marketing communications
To exercise these rights, contact us using the details below.
XVI. DATA RETENTION
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or anonymized.
XVII. CHANGES TO THIS PRIVACY POLICY
Nexus Pharmaceuticals Limited may update this Privacy Policy periodically.
Updated versions will be published on our website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Policy.
XVIII. CONTACT US
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Nexus Pharmaceuticals Limited
Grievance Officer
For complaints or grievances related to data privacy:
Grievance Officer
Nexus Pharmaceuticals Limited
XIX. GOVERNING LAW
This Privacy Policy shall be governed by and interpreted in accordance with the laws of Bangladesh and other applicable international data protection laws.
Any disputes arising in relation to this Privacy Policy shall be subject to the jurisdiction of the competent courts of Bangladesh.